NimbleCommerce Launches Analyzer — an Intelligent Merchant Discovery Software for Sourcing Local Offers

March 26th, 2013

NimbleCommerce Launches Analyzer — an Intelligent Merchant Discovery Software for Sourcing Local Offers

NimbleCommerce Analyzer leverages Big Data to help publishers locate potential merchants, forecast revenue for deals, and shorten the deal sourcing sales cycle.

SANTA CLARA, Calif. – March 26, 2013 –NimbleCommerce, a leading enterprise offers and promotions platform, today announced the NimbleCommerce Analyzer, a solution that enables deal publishers to predict future sales for a deal and suggests which merchants to target within a specific location to maximize digital revenue.

The NimbleCommerce Analyzer helps media and deal site sales teams quickly target the deals and merchants with the highest potential for success for any location, saving time and effort in the deal sourcing process. The Analyzer benefits sales representatives who are sourcing deals, calling merchants, and searching for business opportunities to refine their efforts, anticipate demand, and better plan their prospecting initiatives.

Sales teams can focus on deal quality and high-value merchants. They can search locally by entering specific zip codes and simultaneously navigating a local map with relevant data. In addition, they can analyze deal success in various markets based on a combination of customer historical sales and merchant popularity for similar deals.

“Deal sourcing comprises the lion’s share of the expense of participating in the offers business and has long been the Achilles heel of the industry,” said Prashant Nedungadi, founder and CEO of NimbleCommerce. “The NimbleCommerce Analyzer allows deal and online shopping sites to achieve cost effectiveness, productivity, and accuracy to gain a substantial competitive advantage, making offers an even more profitable part of their businesses.”

There are two components to the NimbleCommerce Analyzer: a Merchant Analyzer and a Location Analyzer:

The Merchant Analyzer module predicts sales success for potential deals with a specific merchant. Sales teams can:

  • Input merchant, category, deal, and location information.
  • See estimated buyers for the deal with an assigned confidence level.
  • View the number of similar deals in the past and the number of buyers and subscribers in the area.
  • Drill down to details such as region, type of merchant, and success rate of similar past deals.

The Location Analyzer module helps uncover potential merchants to contact for a certain location. It allows sales teams to:

  • Input cities/zip codes within a certain radius.
  • View the number of existing and new potential merchants offering deals, buyers, subscribers, revenue, number of deals in the area, and a subscriber map.
  • Analyze estimated sales, numbers of deals, and revenues sold per deal.

Pricing & Availability
Merchant Analyzer is currently for beta testing in the United States. The full product (including Location Analyzer) will be available in beta for the U.S., Canada, and UK from April 1, 2013. Prices range depends on city sizes, defined based on Designated Market Area (DMA). The product is available for major metropolitan areas, as well as small cities and towns across the United States.

About NimbleCommerce
NimbleCommerce is the largest enterprise offers and promotions platform that connects media companies to merchants and buyers. The company enables audience owners and large publishers to create new revenue streams through daily deals, vouchers, and other transactional offers. Its services include a secure e-commerce platform with group buying dynamics, powerful coupon redemption system for merchants, merchandising and promotion system, syndication platform, mobile capabilities, email campaign management, and robust analytics and reporting. To learn more, visit http://www.nimblecommerce.com.

DBT COMMUNICATIONS – MEDIA CONTACT (For NimbleCommerce):

David Templeton
(203) 530-0458
dbtcom@gmail.com







Restaurants and Entertainment: Cooking up an Offer that Works

February 6th, 2013

Now that you’ve decided it is time to test the waters of the group buying market and want to create an offer for your business, ask yourself, “What is it that makes the ideal offer? Is it a huge discount? Or a combination of many different variables?”

There is no simple recipe for creating the ideal offer and finding the perfect balance of deal and ROI is like cooking by taste, it will be different for every business every time. First think of your offer’s goal. For some, the objective is immediate foot traffic, for others it’s building up the leaner days, or maybe it’s driving website traffic. Find your goal and grow from there.

For the uninitiated it’s tempting to jump on the bandwagon and give a big discount to reel in a string of new customers. Instead, take a step back look at a few key tactics on how to optimize your offer so that it captures the highest gains and in the right capacity.

Here are some ingredients to consider while cooking up your offer:
Cooking up the best offer
What to Offer
The best thing to do when planning your offer is to look at your sales numbers and see what sells best and when, then use an offer to counter balance your findings. You can also ask your repeat customers what they like and want to see.

Maybe you want more people to buy dessert or maybe you want to gain more sales on a new menu item. Whatever you choose to offer, make sure you have done your initial research. Then, at the end of the offer, you can revisit its success and attune your next offer accordingly.

When Can the Deal be Used
Take advantage of the fact that you can set the rules for your deal and set a timeline to force your new customers in the door sooner rather then later or on less busy nights when you want more foot traffic.

If you know your business is consistently busy on the weekend or during the summer months, mix up a deal that brings people through the door during slow periods. It’s OK to have an offer that can only be redeemed Monday through Thursday. This can ensure a steady flow of people and allow you to give new customers the personal attention they deserve. Which segues into the next ingredient:

Brief Your Staff
Make sure your staff knows that you are expecting an increase of customers, and that they are prepared to handle any potential overflow. You do not want to deter any repeat business by being under staffed or providing sub-par service.

The goal of most offers is to acquire new, returning customers. When building your offer, think about how you are going to get these purchasers to return. There are plenty of ways, emails newsletters and/or updates, social networking updates, loyalty and rewards programs, etc.

How Deep to Discount
Some industries can naturally absorb a bigger discount then others. Services such as salons or photography can eat a 50% discount for the potential ROI of converting deal seekers into repeat customers. Most successful offers we’ve seen are around the $25 range. It’s up to you to decide what discount you can afford. Again, this type of offer may not be about raising money the first round of sales, but could be about opening a gateway to repeat business, especially if you plan correctly.

On the other hand, if your business is operating on a thin margin, a deep discount may not be sustainable. Instead, you can look for ways to sweeten a deal that wont hurt your bottom line. I like to call these “The Intangibles.”

The Intangibles
A free upgrade, an extra glass of wine, or even an introduction to the Chef costs you little or nothing but can make the deal that much more enticing. Be creative and bundle offers together with coupons or other marketing discounts you have running.

These intangibles can add additional value to your offer and gives the experience a personal touch. Think of it as a secret ingredient that keeps people talking and always wanting more.




Ad Sales Declining: Newspapers Must Find New Revenue Sources. Part 2

January 29th, 2013

In Part 1 of this article, we discussed The World Association of Newspapers and News Publishers (WAN-IFRA) annual World Press Trends report, and the dramatic decline in advertising revenue for newspapers both online and in print.

Publishers are having an increasingly difficult time finding a way to monetize their subscriber base as they contend with advertisers willing only to pay rock bottom prices as well as diminishing print subscriptions. The most appalling aspect of the study is that 40% of the world’s digital audience reads their newspapers online, and despite a HUGE volume of traffic driven through news sites it is nearly impossible for papers to reap the benefit.

Industry ad networks for digital rather than print could be a first step in helping publishers grow their advertising revenue. This is a logical direction to turn for newspapers given the success they have had in their decades old system of ad networks for print sales.

The idea of ad networks for digital advertising has potential, but it requires a fractured industry to come together at a difficult crossroads. Unfortunately, time is not a luxury print and digital media sources have, and they need a steady influx of advertising dollars sooner rather then later. Similarly, local merchants and advertisers rely on reach and exposure provided by large and small media companies. However, the old model of ads and pay per click is not mutually beneficial, thereby hurting both entities as advertisers find better, transactional marketing methods.

Instead papers should be taking advantage of the fact that they know their local community better than anyone. They know the wants and needs of their readers as well as their likes and dislikes. Digital publishers also have a large volume of local website traffic on a daily basis. The simplest and most natural progression for papers, and even some magazines would be to turn to e-commerce. By providing offers, they can serve their local market in a much more personal manner.

Some media companies have already begun adding e-commerce to their local marketing packages. Arturo Duran, chief digital officer for the New-York-based Digital First Media, said in a statement last year, “Rather than focusing on new customer acquisition and flash sales, as many daily deal sites have, Digital First Media seeks to build a sustainable model that focuses on long-term benefits for all — newspapers, local merchants, and consumers.”

Instead of PPC or PPM advertising media sites could turn to this more active method of monetizing their readers and become the local medium through which people buy and share offers.




How Mobile Will Affect Publishers and Advertising in 2013

January 23rd, 2013

A recent study by Latitude, Next-Gen Retail: Mobile & Beyond, shows that smartphones and tablets are leading the charge into the future of e-commerce. About 85% of respondents report that being able to shop on mobile devices increases the likelihood of actually making a purchase. It’s clear that mobile shopping is helping consumers to feel more educated about the products they wish to buy and the companies selling.

As smartphones and tablets become more ubiquitous, consumers are increasingly comfortable with the security and convenience provided by the mobile shopping experience. No matter how small or large your business is, it, is important to take a look at mobile commerce (m-commerce) over the next year to find ways to make it work for you.

At the most basic level, websites need to be optimized for both mobile and tablet viewing with a comprehensive WAP site. Consumers have come to expect seamless navigation on their mobile devices; and if your site is difficult to navigate on mobile they will quickly leave. A website and checkout processes that is cumbersome when viewed on a mobile only stands to harm you in 2013. The goal is to make it easy for users to buy from any medium they prefer.

Mobile Shopping

This concept extends beyond those companies with an online shopping cart to any business with a website, including newspapers, publishers and media companies.

Every day, more consumers are navigating their way through the world on smartphones. Latitude also reported that 72% of smartphone users are utilizing their phone to locate stores, events, or other content before they visit locations. If they can’t take a look at your site and what you offer through their phone, then you are leaving money on the table. Consumers want to be educated and know if any deals are available – often before they leave their home or office. Make sure all other pertinent information are built with mobile viewing in mind.

Another interesting point to note is that “79% of participants are interested in having digital content (e.g., demo videos, product recommendations, information about a product’s origin, etc.) delivered to their mobile phones while shopping in a store.” This further solidifies the need for publishers to provide local advertisers and deal providers with more tech-savvy options and embrace the mobile world.

As we cross the fence into 2013 it’s time to update your website with m-commerce in mind as part of your success strategy in the New Year.




Ad Sales Declining: Newspapers Must Find New Revenue Sources Part 1

January 15th, 2013

The World Association of Newspapers and News Publishers (WAN-IFRA) released its annual World Press Trends report detailing the status of the world’s newspaper industry. Despite a 4.7% growth in global circulation since 2007, there has been a 25% decrease in advertising revenue during the same five years.

Most interesting is the fact that North America accounts for 72% of the global decline in newspaper advertising revenue as more readers turn toward digital media and companies struggle to find a way to monetize their evolving customer base.

Couple declining print distribution in the US with the fact that local classified sections are becoming obsolete with companies like Craigslist taking over the market, it becomes rapidly apparent that news media needs to find a new revenue stream and fast. Some have opted for paid digital subscription, while others are steadfast in their resolve to remain free and open to all. Yet both methods are struggling to fill the revenue gap as advertisers turn to other types of media to spend their dollars.

Only 2.2% of all newspaper revenues came from digital advertising. This number should be much higher, considering 40% of the worlds digital audience reads newspapers online (up from 34% in the previous year). Clearly something is not being done right, and the digital advertising share of revenue needs to increase dramatically.

So, what can be done?

Newspapers should be looking for a more streamlined hyper-local model for revenue generation, one which does not require a robust sales staff but brings in a consistent stream of funds and appeals directly to their local market. Many publishers are looking toward e-commerce as the most viable option, especially given its success. (Cumulus Media’s SweetJack being one in the US and Johnston Press’s DealMonster and Coinks being another in the UK.)

The CPM ad space sales standard is a dying market as consumers grow weary of banner adds and click through crates continue to decline. With more and more people turning to the web to find their news, simply relying on an antiquated advertising model is not sustainable for an industry that should be taking a much bigger slice of the advertising pie.

What are you doing to sustain your publication?




Say Goodbye to Paper Vouchers: Digital Deal Redemption in 2013

December 26th, 2012

As the daily deal marketplace matures, the options available for deal redemption are rapidly adjusting to the immediacy of modern culture. What began as a print and carry industry is quickly evolving to include other, more sophisticated means of delivery.

In the past, a simple printed coupon was the only means of redeeming a daily deal, and it worked great as offers gained popularity. The paper voucher was a quick and easy way to convert payment into a deal while removing any potential barriers unsophisticated technology would incur. Unfortunately, modern life has ruled this form of exchange as intrinsically limiting.

Paper vouchers are easy to loose and offer no way for a business to ensure a long lasting relationship with their new clients. As a result, the evolution of the offers industry and e-commerce in general is quickly supplementing paper with more convenient electronically linked offers.

Offers and coupons can be linked to a consumer’s credit card, bundled into their Google Wallet, or onto their Apple Passbook account. The multiplicity of options available to the consumer creates a more convenient buying environment as consumer payment methods become increasingly sophisticated.
Google Wallet LogoApple Passbook

Credit Card Redemption Pros and Cons
When a customer buys an offer, they can link it directly to their credit card, eliminating the need to print or carry anything extra. Then, when it’s time to redeem the deal, they simply swipe the card and are on their way – a seamless customer experience.

Card-linked offers do have some flaws in that they require more work for the business to redeem. But it gives the ability to engage the customer with future promotions and incentives that can be charged directly onto the saved card. Refer a friend or rewards programs can then be easily created and promoted to those who have already redeemed an offer.

Smartphones and Smart Payments
Mobile allows for the next step in offer redemption. According to Google’s 2011 Mobile Movement: Understanding Smartphone Users, 89% of respondents indicated that they use their devices throughout the day – at home and on the go.

Now that Google and Apple have announced competing digital wallet platforms, phone-linked offers have even more potential. Google Wallet and Apple’s Passbook provide both the retailer and consumer ideal situations for buying, storing, and utilizing deals.

Similar to the credit card method of redemption a buyer can load the deal to their preferred system. Once a customer has a deal loaded, a business can offer further incentives like the classic coffee deal of buy 9 get your 10th free.

Take Away
Understanding what methods of redemption your customers prefer is a logical step forward. Digital redemption provides a desirable level of convenience for consumers as well as endless marketing and research potential for sellers.

Digital means of promotion provide the seller with the ability to engage and market future offers to customers after the initial promotion has been used. Digital and mobile redemption also make it easy to aggregate customer purchasing patterns and behavior. In turn, this aids the seller in gauging the success of each promotion as well as what drives their customers to purchase.

It all boils down to data and how you target and engage your customers. Digital redemption has bridged the gap left by paper and made it easier for you to retain those customers as you continue to provide them with tailored offers.




Key Takeaways from NimbleCommerce’s First EU Customer Summit

November 21st, 2012

Our European customers and colleagues turned out in force for our first EU Customer Summit in London last week. Representatives from the UK, Spain, Netherlands, Greece and United Arab Emirates were in attendance as well as keynote speaker Greg Sterling, senior analyst at Opus Research and owner of renowned blog Screenwerk.

The one-day, educational event was a complete success and a great opportunity to support our EMEA customers as well as address the challenges facing the offers industry today. The overwhelming message from the day’s discussions was that offers remain strong and have boundless potential in the European market despite some persistent negative press in recent weeks revolving around Groupon’s declining stock. Businesses in the discount economy, especially throughout the EMEA, are growing and fast.

NimbleCommerce EU Summit

The Evolving Offers Industry

CEO and Founder of NimbleCommerce Prashant Nedungadi discussed several momentum-driving strategies for customers in 2013, including mobile marketing, offer redemption options, moving beyond daily deals and the recently launched NimbleNetwork.

“The offers industry is maturing and facing a significant sea change in how publishers monetize their audience through offers and promotions, especially in the EMEA,” said Prashant in his presentation, The Future of Offers. “This is why the NimbleNetwork is such a critical turning point for our customers, allowing them to work together to sell, distribute and promote offers collectively for the highest possible gains.”

Other key highlights from the day’s sessions were email marketing best practices by Andrew Bonar, deliverability director at Emailvision, and closed-loop redemption strategies by Kevin Wray, senior vice president of sales at NimbleCommerce.

Save Your Emails from Fatigue

Andrew, in his session, delineated how to best optimize deal and offer emails for deliverability, avoid EU blacklists, approach mobile inboxes, identify trends and benchmark key performance indicators.

Other tips included the top three email dangers to avoid:

  1. Poorly designed email sign up
  2. Complex or broken unsubscribe process
  3. Poor list management for soft and hard bounces

Bonar concluded his presentation with the following words of wisdom, “Email marketing results are interdependent on what is happening in other online channels and to some degree your offline behaviour too.”

Paper, Plastic or Phone

An often-overlooked aspect of offers, promotions and coupons is redemption. Consumers are faced with more options than before. The key questions publishers must consider for 2013 is: How do subscribers prefer to consume their discounts, vouchers and offers?

The current options are printed vouchers with bar or QR codes (paper), credit cards linked to accounts (plastic) and mobile payments via Apple Passbook or Google Wallet. There are also hybrid options that are cropping up in the redemption process, such as Square, which combines credit cards with mobile payments.

With the holiday season upon us, publishers must plan ahead for closing the loop with redemption options and ensuring that consumers are satisfied from search to purchase to redemption to repeat business, whether the offer is a pre-paid, post-paid or part of a loyalty program.

Customer Success

Other sessions at the Summit included deal sharing, advanced Nimbling and reconciling numbers and data. The Summit closed with a Roundtable Question and Answer session where customers could share their success stories and ask the NimbleCommerce support staff specific questions on individual strategies, product features and directional tactics.

After the event, customers engaged in a network happy hour and celebratory dinner.




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